Refund and Returns Policy

Delivery & Return Terms

Where can I receive my order?

Most (not all) deliveries do not require a signature on delivery so please ensure you advise us of a delivery address where someone will be available to accept the package during working hours. Goods addressed to a home address will be left at the premises if no one is home – so please ensure the delivery address is safe and secure should the goods be left. We cannot accept any responsibility for packages left at an address, which are then removed/lost/stolen.

How long will my order take to arrive?

The approximate delivery time is 3 business days depending on how close you are to our shipping warehouse location. If the items you have purchased are in stock we will always endeavor to send them to you as soon as we possibly can, which is usually within 3 days of cleared payment. In case our delivery times are not acceptable to you for any reason, you can cancel your order for a full refund as long as we haven’t shipped it already.

How much do I pay for delivery service?

You can check the cost of shipping while checking out. In rare cases, when we receive an order from a location where shipping is extra high, we do write you to inform you about the extra shipping cost and if you are willing to pay that. But that is a rare scenario.

Can I track my order?

All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which you can use to keep an eye on the progress.

What if I purchased a product on back-order? 

Our products are popular and they often fly out the door very fast. When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives. When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date. We apologies for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date – we prefer to under-promise and over-deliver so the greater risk is that items will arrive sooner than indicated on our website.

Can I return any product?

No, Pakistan Indoor Plants has no policy for return on products.